Secure, Compliant Healthcare Data Management

When it comes to fertility care, data protection is not optional – it’s critical. IVF clinics handle some of the most sensitive health and genetic information in the healthcare system. Any compromise risks not only patient trust but also compliance with strict national regulations.

That’s why we built our IVF management platform on the back of Salesforce’s world-class, enterprise-grade infrastructure, trusted by governments, global banks, and leading healthcare providers to meet the strict regulatory standard of Australian Healthcare

Built for Australian Healthcare

Australian Data Residency: All patient data is domiciled within Australia, ensuring compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and state-based health record legislation.
Local Compliance First: Our system is aligned with the Australian Digital Health Agency’s security guidelines and the requirements of the OAIC (Office of the Australian Information Commissioner).
Industry-Specific Safeguards: Purpose-built for IVF, our platform supports handling of sensitive reproductive health and genetic data under strict security and privacy frameworks.

Enterprise-Grade Security

Multi-Layer Defence

Salesforce Shield Encryption: Data is encrypted both at rest and in transit.
Multi-Factor Authentication (MFA): Enforced across all users as a non-negotiable security standard.
Granular Access Controls: Role-based permissions ensure staff only access data required for their role.
Time & Location-Based Access: Optionally restrict when and from where staff can log in (e.g. business hours, clinic devices only).
Hardware MFA Support: Optional use of YubiKeys or similar hardware tokens for labs operating under no-phone policies, ensuring MFA compliance without disrupting clinical workflows.

Continuous Monitoring & Threat Prevention

Audit Trails: Every access, change, or export is logged and reviewable.
Anomaly Detection: System alerts highlight unusual access patterns before they become breaches.
Regular Penetration Testing: Independent audits simulate attacks to validate system resilience.

Internal Controls

Segregation of Duties: Built-in workflows separate clinical, administrative, and financial access to minimise risk.
Patient-Level Consents: Digital consents are integrated with audit trails, ensuring legal compliance at every stage.
Data Retention Policies: Customisable rules aligned to state legislation for how long sensitive records are stored.

Why it Matters for IVF Clinics

In recent years, Australian IVF clinics have faced damaging data breaches, making security a front-of-mind concern for patients and operators alike. Choosing a platform with enterprise-grade controls provides:

Trust & Reputation: Patients feel confident their most personal health information is safe.
Regulatory Assurance: Full alignment with Australian laws avoids fines, penalties, and reputational damage.
Operational Safety: Staff access is controlled, logged, and reviewed, minimising insider threats.

By combining Salesforce’s global infrastructure with Australian health compliance, we deliver an IVF management system that is not just functional, but impenetrable by design.

Uninterrupted Access to Critical Data.

Our system is underpinned by Salesforce’s enterprise infrastructure, designed for high availability and disaster recovery. This means patient and laboratory data is continuously backed up, hosted across multiple secure data centres in Australia, and always accessible even in the event of a local outage. IVF care is time-sensitive, and our platform ensures you’ll never face delays due to system downtime.

High Availability (HA)

In fertility care, downtime isn’t just inconvenient; it can disrupt cycle monitoring, lab operations, and patient decision-making. IVF clinics need to know that their systems will remain available whenever care teams and patients need them.

Our platform is underpinned by Salesforce’s mass-Australian infrastructure, ensuring uninterrupted access through redundancy, load balancing, and guaranteed uptime:

Redundant Infrastructure: Salesforce hosts data in multiple geographically separate, Australian synchronised data centres. If one fails, traffic is automatically routed to another.
Uptime Commitments: Salesforce commits to extremely high uptime SLAs (often 99.9%+), meaning clinics can trust the system to be continuously available for staff and patients.
Load Balancing: Requests are automatically balanced across servers, preventing bottlenecks even during peak clinic activity.

Data Backup & Recovery

IVF clinics hold uniquely sensitive and irreplaceable data; patient records, genetic results, embryo logs, none of which can ever be lost. In the event of a system failure, backup and recovery processes must be fast, secure, and reliable.

Our system includes always-on encrypted backups and rapid recovery capabilities, built directly into the Salesforce backbone:

Continuous Backups: Salesforce keeps regular encrypted backups of customer data.
Failover Capability: In the unlikely event of a catastrophic failure in one data centre, Salesforce can fail over to another region with minimal downtime.
Recovery Point & Recovery Time Objectives (RPO/RTO): These are tightly controlled, ensuring that if an incident occurs, data loss is limited to minutes (not hours or days) and systems are restored quickly.

Integration with Healthcare Standards

Healthcare data is only as strong as the ecosystem it connects with. IVF clinics rely on interoperability between systems; pathology imports, consent management, laboratory platforms, and external health data sources, all of which must exchange data accurately and securely.

Our platform is designed with standards-first integration, giving clinics confidence in every data transfer:

HL7-Compliant: Seamlessly exchanges pathology, laboratory, and patient data in line with international healthcare interoperability standards.
Pathology Imports: Structured interfaces ensure hormone levels, infectious disease screens, and genetic test results flow directly into the patient record without manual transcription.
Consent Systems: Digital consent forms and signatures are integrated into the patient journey, stored in Salesforce with a permanent audit trail.
Future-Proof Connectivity: Built for integration with emerging standards and APIs, ensuring your system evolves with regulatory and technological change.

Audit-Ready Systems

Regulatory compliance is not a one-off task; it’s an ongoing requirement. Fertility clinics are held to rigorous accreditation standards, and every action in the patient journey must be documented, timestamped, and traceable.

Our system is built with auditability by design, ensuring every clinic is prepared for accreditation or review without the stress of manual reconciliation:

Comprehensive Audit Trails: Every login, record view, and update is logged automatically.
Immutable Records: Data changes are versioned, ensuring the full history of a patient record is permanently traceable.
Accreditation Alignment: Supports compliance with governing bodies and accreditation frameworks specific to fertility and reproductive health.
Automated Reporting: Generate compliance-ready reports in minutes rather than weeks of manual collation.
Role-Based Verification: Changes are tied to individual staff members, enhancing accountability and ensuring segregation of duties.